Refund policy
Return & Refund Policy
Last updated: 04/10/2026
This Return & Refund Policy (“Policy”) applies to all purchases made through our website and governs the conditions under which products may be returned, refunded, or exchanged. By placing an order, you agree to the terms outlined below.
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## 1. Scope and Consumer Rights
This Policy is designed to comply with applicable consumer protection laws in multiple jurisdictions, including but not limited to the European Union, United Kingdom, United States, Canada, Australia, and other regions.
Where mandatory local laws provide additional rights (such as statutory withdrawal rights or cooling-off periods), those rights will take precedence over this Policy.
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## 2. Right of Withdrawal (EU/EEA/UK and Similar Jurisdictions)
If you are a consumer residing in the European Union, European Economic Area, United Kingdom, or any jurisdiction with similar laws, you have the right to withdraw from your purchase within 14 days without providing a reason.
- The withdrawal period expires 14 days after the day you receive the goods.
- To exercise this right, you must notify us via email at [your email address] with a clear statement of your decision.
- You must return the goods within 14 days of notifying us.
Exceptions to withdrawal rights include:
- Sealed goods that are not suitable for return due to health or hygiene reasons once opened
- Customized or personalized items
- Perishable goods
- Digital content once download or streaming has begun with your consent
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## 3. Voluntary Return Policy (Global Customers)
In addition to statutory rights, we offer a voluntary return period of 30 days from delivery.
To qualify:
- Items must be unused, unworn, unwashed, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
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## 4. Return Authorization Process
To initiate a return:
1. Contact us at fijibs1d+shop2@gmail.com within the applicable return period
2. Provide your order number, item(s), and reason for return
3. Wait for return authorization and instructions
Returns sent without prior authorization may be refused.
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## 5. Return Shipping
- Customers are responsible for return shipping costs unless:
- The item is defective
- The item is damaged in transit
- The wrong item was delivered
- We recommend using a trackable shipping method with insurance, as we are not responsible for lost or damaged returns.
- Any customs duties, taxes, or import fees incurred during return shipment are the responsibility of the customer unless otherwise required by law.
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## 6. Inspection and Acceptance of Returns
All returned items are inspected upon receipt.
We reserve the right to:
- Reject returns that show signs of use, damage, or alteration
- Apply partial refunds for items not returned in original condition (where legally permitted)
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## 7. Refunds
If your return is approved:
- Refunds will be issued to the original payment method
- Processing time: 5–14 business days after approval (may vary depending on payment provider)
Refunds include:
- The cost of returned goods
Refunds exclude:
- Original shipping costs (unless required by law)
- Express or premium delivery fees (unless required by law)
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## 8. Exchanges
We offer exchanges only for:
- Defective products
- Damaged items
- Incorrect items received
If you require a different size, color, or variation, please place a new order and return the original item.
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## 9. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Notify us within 48 hours of delivery
- Provide photographic evidence
We will, at our discretion:
- Replace the item at no cost
- Issue a full refund
- Provide store credit
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## 10. Non-Returnable Items
The following items cannot be returned unless faulty:
- Gift cards
- Digital/downloadable products
- Personalized or custom-made goods
- Perishable goods
- Opened hygiene or personal care items
- Items marked as “Final Sale” or “Non-Returnable”
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## 11. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account
2. Contact your payment provider
3. Contact your bank
Processing delays may occur depending on financial institutions.
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## 12. Chargebacks and Disputes
If a chargeback is initiated without contacting us first:
- We reserve the right to dispute the chargeback
- Supporting documentation (delivery confirmation, communication records) will be provided to the payment processor
We encourage customers to contact us directly to resolve issues.
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## 13. Fraud Prevention and Abuse
We reserve the right to:
- Refuse returns suspected of fraudulent activity
- Limit or deny returns for customers with excessive return patterns
- Require additional verification before processing refunds
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## 14. Sustainability and Fair Use
Returns have environmental and operational costs. We encourage responsible purchasing and reserve the right to restrict returns in cases of policy abuse.
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## 15. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our liability is limited to the purchase price of the product
This clause does not limit rights that cannot be excluded under applicable law.
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## 16. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of [your country/state], unless mandatory consumer protection laws in your jurisdiction require otherwise.
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## 17. Updates to This Policy
We reserve the right to modify this Policy at any time. Updates will be posted on this page with a revised “Last updated” date.
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## 18. Contact Information
For any questions, return requests, or complaints, please contact us:
Email: fijibs1d+shop2@gmail.com
Business Name: Balistic Brew
Address: Am Bauernwald 35
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This Policy ensures compliance with international consumer protection standards while maintaining fair and transparent conditions for all customers.