Shipping policy
Shipping Policy
Last updated: 04/10/2026
This Shipping Policy (“Policy”) governs the terms and conditions related to the shipment and delivery of products purchased through our website. By placing an order, you agree to the terms outlined below.
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## 1. Order Processing
- All orders are processed within 2–3 business days unless otherwise stated.
- Orders are processed Monday through Friday, excluding public holidays.
- Orders placed after 14:00 CET will be processed the next business day.
We reserve the right to extend processing times during peak periods, promotional events, or due to unforeseen circumstances.
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## 2. Shipping Destinations
We offer shipping to most countries worldwide. However:
- Certain regions may be excluded due to legal, logistical, or carrier limitations
- We reserve the right to cancel orders where shipping is not feasible
Customers are responsible for ensuring that delivery to their location is permitted under local laws.
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## 3. Shipping Methods and Delivery Times
Estimated delivery times vary depending on destination and shipping method selected:
- Domestic Shipping: 5–8 business days
- International Shipping: 7–14 business days
Delivery times are estimates and are not guaranteed unless explicitly stated.
Factors that may affect delivery times include:
- Customs clearance procedures
- Carrier delays
- Weather conditions
- High-demand periods
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## 4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping method
We may offer:
- Free shipping promotions (subject to conditions)
- Flat-rate shipping options
All applicable shipping charges will be clearly displayed before order confirmation.
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## 5. Customs, Duties, and Taxes
For international shipments:
- Import duties, taxes, and customs fees may apply depending on your country
- These charges are not included in the product price or shipping cost unless explicitly stated
The customer is solely responsible for:
- Payment of all import duties and taxes
- Compliance with local import regulations
Failure to pay customs fees may result in:
- Delayed delivery
- Return or destruction of the shipment (no refund may be issued in such cases)
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## 6. Order Tracking
Once your order has been shipped:
- You will receive a confirmation email with tracking information
- Tracking updates are provided by the shipping carrier and may take time to appear
We are not responsible for inaccuracies or delays in tracking updates provided by third-party carriers.
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## 7. Delivery and Receipt
- Delivery is considered complete when the package is delivered to the address provided at checkout
- Risk of loss transfers to the customer upon delivery
Customers are responsible for:
- Providing accurate shipping information
- Ensuring secure delivery conditions (e.g., safe location, reception availability)
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## 8. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Absence of recipient
- Refusal to accept the package
The shipment may be:
- Returned to us
- Held by the carrier
Additional shipping charges may apply for re-delivery.
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## 9. Incorrect Shipping Information
If an order is returned due to incorrect or incomplete address details:
- The customer is responsible for additional shipping costs
- Refunds will exclude shipping fees and any return costs incurred
We are not liable for orders shipped to incorrectly provided addresses.
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## 10. Lost, Stolen, or Damaged Packages
### Lost Packages:
- If a package is not delivered within the expected timeframe, contact us within 7–14 days
- We will initiate an investigation with the carrier
### Stolen Packages:
- We are not responsible for packages marked as delivered but reported stolen
- Customers should contact local authorities and the carrier
### Damaged Packages:
- Report damage within 48 hours of delivery
- Provide photographic evidence of the packaging and item
We will assess each case and may offer:
- Replacement
- Refund
- Store credit
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## 11. Split Shipments
Orders containing multiple items may be shipped separately depending on:
- Product availability
- Warehouse location
Customers will not be charged additional shipping fees for split shipments unless otherwise stated.
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## 12. Delays and Force Majeure
We are not liable for delays caused by events beyond our control, including but not limited to:
- Natural disasters
- Strikes or labor disputes
- Carrier disruptions
- Government actions
- Pandemics or public health emergencies
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## 13. Restricted and Prohibited Items
Customers are responsible for ensuring that ordered items comply with local import laws.
We are not liable for:
- Seizure of goods by customs authorities
- Delivery failures due to regulatory restrictions
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## 14. Sustainability Commitment
We aim to minimize environmental impact by optimizing packaging and shipping processes. Delivery times may occasionally reflect environmentally conscious logistics choices.
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## 15. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for indirect or consequential damages related to shipping delays or delivery issues
- Our liability is limited to the value of the purchased goods
This does not affect rights that cannot be excluded under applicable law.
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## 16. Governing Law
This Policy is governed by the laws of [your country/state], subject to mandatory consumer protection laws in the customer’s jurisdiction.
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## 17. Updates to This Policy
We reserve the right to update this Policy at any time. Changes will be effective upon posting on this page.
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## 18. Contact Information
For shipping-related inquiries, please contact us:
Email: fijibs1d+shop2@gmail.com
Business Name: Balistic Brew
Address: Am Bauernwald 35
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This Shipping Policy ensures transparency, compliance with international shipping standards, and clarity for all customers worldwide.